Frequently Asked Questions
Everything you need to know about your luxury jewelry experience
What are your shipping options and delivery timeframes?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-7 business days, while express shipping takes 1-3 business days depending on your location.
Does Wallace Bishop offer a warranty on jewelry and watches?
Yes, all our jewelry and watches come with a manufacturer's warranty. Additionally, we provide a 12-month guarantee on the quality of workmanship for all our bespoke pieces.
What is your return and exchange policy?
We offer a 30-day change-of-mind return policy for most items, provided they are in original condition with all packaging. Please note that custom-made pieces and earrings are excluded for hygiene and production reasons.
Can I have my ring resized after purchase?
Most of our rings can be resized by our professional onsite jewelers. We recommend visiting one of our stores for a professional fitting to ensure the perfect adjustment.
Do you provide diamond certification?
Yes, our high-quality diamonds come with independent certification from reputable laboratories such as GIA or IGI, ensuring the authenticity and grade of your gemstone.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Zip Pay to make your luxury purchase more accessible.