Returns & Exchanges

At Wallace Bishop, we want you to cherish your jewelry for a lifetime, which is why we offer a 21-day change-of-mind return policy for most items. If you are not completely satisfied with your purchase, you can return it in its original condition for a refund or an exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in original condition, unworn, and includes all original packaging and certificates within 21 days of purchase.

• 2.
  Initiate Your Request

  Contact our customer service team or visit any Wallace Bishop boutique nationwide with your proof of purchase to begin the return process.

• 3.
  Secure Packaging

  If returning via mail, carefully pack your item in a secure box with protective padding and include a copy of your original invoice.

• 4.
  Final Assessment

  Once received, our expert jewelers will inspect the item to verify its condition before processing your refund or crafting your exchange.